We are seeking a dedicated and enthusiastic Junior Sales & Customer Experience Manager to join our team. This role will focus on fostering relationships with both new and existing customers, striving to enhance customer satisfaction, loyalty, and advocacy by ensuring a positive and satisfactory experience at every touchpoint throughout their journey as a Remote Van owner.
General Responsibilities:
- Qualify and nurture leads, speaking to prospective customers via phone or email to gauge interest, answer questions, and understand timeline and expectations
- Effectively communicate and present the Remote Vans product offerings to prospects
- Work with the sales and marketing teams to develop lead nurturing strategies
- Update and maintain the CRM / customer database
- Communicate with dealerships regarding potential customers and coordinate handovers
- Coordinate factory visits or van tours for potential customers to come and view the vans
- Coordinate with service and warranty teams to achieve resolutions for existing customers
- Proactively identify opportunities for new business and maintain an accurate opportunity pipeline
- Monitor customer satisfaction metrics and feedback to identify areas for improvement
- Travel to attend relevant shows and events on behalf of the company
- Coordinate with Executive and Marketing Teams to facilitate van pickups at Remote Vans HQ
Education & Skills
- A Bachelor’s degree in business administration, management studies, or a related field
- Experience using a CRM system to maintain records
- Impeccable organizational skills and attention to detail
- Familiarity with Google Workspace (Docs, Sheets, & Meet)
- Ability to embrace and manage change in a dynamic and fast-growing organization
Who You Are:
- You have a relevant bachelor’s degree with 0-2 years of experience (which can include internships / co-ops)
- You have excellent interpersonal and communication skills, with the ability to connect with customers and present product offerings clearly and persuasively
- You understand how to effectively manage up and ensure that nothing slips through the cracks
- You are good at building relationships across an entire organization
- You are highly self-motivated and can work well under minimal supervision
- You have an aptitude for learning new things quickly
How To Apply:
Email your resume and details of your experience to HR@remotevans.com. Please include the position you are applying for in the subject line of your email. We’ll be in touch should we wish to take things further. Please ensure the contact details you submit are correct.
